PORTLAND, Ore. (KOIN) —  About a month after the City of Portland fined Uber $3.5 million and renewed its permit to operate in Portland for just 6 months instead of a year — essentially putting it on probation  — Uber officials in the Pacific Northwest acknowledged “certain missteps.”

The letter signed by Alejandro Chouza, Uber’s general manager for the region, was sent Monday to Mayor Ted Wheeler and all the city commissioners.

“I write today to acknowledge certain missteps by Uber in Portland since we began operating there in December of 2014, and to make commitments for how we will conduct ourselves going forward,” Chouza wrote.

Earlier issues between Uber and Portland

Some of those missteps include revelations it used special Greyball software to evade city regulators when it began operating here illegally in 2014, and then took a year to notify the city and state that its driver and passenger records were hacked.

On Jan. 29, Saltzman issued a $3,475,000 fine against Uber for failing to meet city code that requires it to notify the city when there is a data security breach. He also extended Uber’s operating permit on Feb. 1 for only six months, turning what had been a routine one-year renewal into a warning shot.

FILE – In this Wednesday, March 15, 2017, file photo, an Uber car drives through LaGuardia Airport in New York. (AP Photo/Seth Wenig, File)

“Uber has had a difficult relationship with the city of Portland dating back to December 2014,” Saltzman wrote in his letter issuing the fine. “In 2014, Uber used a tactic that has become widely known and reported as Greyballing to thwart regulators while Uber was attempting to illegally establish operations in Portland. The failure to report the data breach to those affected and the state and city, as required by state law and city code, shows a continuing disregard for Portland laws and regulatory structure …”

In 2016, Portland city auditor Mary Hull Caballero fined Uber $2000 for violating rules about lobbying.
The ride-sharing company failed to disclose that political consultant Mark Weiner was working as a lobbyist on its behalf.

Weiner arranged a secret meeting at his home that included Uber representatives and two members of city council he has advised – then-Mayor Charlie Hales and then- City Commissioner Steve Novick.

The letter

Chouza told Portland city leaders that Uber pledges to “conduct our business here with integrity, humility, and a passion for improving the community. … At times, we conducted operations in a way that failed to live up to the Portland way of collaboration and transparency. For that we apologize.”

The Uber GM said they’ve partnered with TriMet to “develop the first multi-modal open trip planning app in the nation.” They’ve also teamed up with various community groups, he said.

“We pledge to continue and expand on this work in the years to come.”

The Portland Tribune contributed to this report