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Listen: Dispatcher helps teen save brother from burning home

Listen: Dispatcher helps teen save brother from burning home

VANCOUVER, Wash. (KOIN) — A 14-year-old girl saved her younger brother from their Vancouver home that caught fire with the help of a 911 dispatcher.

Jenny and her family members were able to safely get out of the house early Wednesday morning before realizing her brother was still inside — sleeping.

While on the phone with 911, the dispatcher asked the teen if there was a window where her brother was.

“Yes, there is a window, but it’s locked — it’s not opening,” Jenny replied.

The dispatcher advised Jenny or someone she was with to break the window. When Jenny said she couldn’t, the dispatcher then said to “find something to break the window with.”

A loud bang followed by screams can be heard on the call before Jenny confirmed to the dispatcher that they were able to get her brother out.

The Vancouver Fire Department responded to the scene and got the fire under control. They spent several hours putting out hot spots.

A woman in the family was taken to the hospital with burns and possible smoke inhalation, however, everyone made it out safely. Six people are displaced.

While the dispatcher played a significant part, they don’t want to be identified.

CRESA 911’s PIO Eric Frank said in a statement, “911 dispatchers undergo extensive on the job training to be able to stay cool under pressure and assist those calling on their worst day. Most importantly, we are happy this story has a happy ending and everyone got out safely.”

A small dog also deserves some big credit in helping the family.

A woman named Patty told KOIN 6 News that her dog Jackson started barking in the middle of the night. Once she woke up, she saw curtains up in flames inside the house across the street — prompting her husband to call 911 while she knocked on neighbors’ doors.

“I’ve always complained he’s a barker, but I won’t complain anymore,” she said.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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