Starbucks defends customer requests after barista’s viral tweet about complicated order

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(Loic Venance/AFP via Getty Images)

(NEXSTAR) – Is your Starbucks order driving the baristas mad?

Starbucks has responded to news of its baristas sharing photos of their customers’ complicated orders on Twitter, claiming that “most customizations are reasonable requests.”

It all began on Saturday after a barista called out a customer named “Edward,” who allegedly ordered a drink requiring more than a dozen ingredients, including banana, caramel, several syrups and extra whipped cream, among other components. The barista, who identified himself as Josie, joked in his tweet that such orders are “why I wanna quit my job.”

Josie’s post was “liked” over 300,000 times and retweeted by more than 30,000 users in the following days, but it also prompted his fellow baristas to share their own encounters with very particular customers.

“I raise you this,” another Twitter user wrote in response, sharing a photo of a Starbucks order with over 30 ingredients.

Others claimed they had been asked to make drinks with more syrup than coffee or even just a cup of water topped with whipped cream.

According to Starbucks, however, “most” of the customized orders placed by customers are well within reason.

“Customizing beverages at Starbucks and our baristas’ expertise in helping customers find and craft the right beverage has and always will be the heart of the Starbucks Experience,” a Starbucks spokesperson said in a statement shared to Nexstar. “There are many ways for customers to modify their favorite beverage at Starbucks and most customizations are reasonable requests from customers.”

That said, there are limitations to what Starbucks baristas can physically fit inside the cups. In those cases, Starbucks instructs employees to accommodate requests to the best of their abilities.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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